- Where can I find size guide and care instructor for a better purchase?
Nowadays, Corsets are more popular in its class of body fit and unique posture enhancement. We want you to own one that would compliment to your persona and figure. So, to make it easy we offer you “Size Guides”. This feature on our website by the name ‘Size Guide' available on each product page helps women to choose the corset size that fits perfectly well; enhancing their look.
To sustain the guise of your corsets for years like the new one get those dry cleaned only.
- Will my parcel be charged customs and import charges?
There is exception for Canada & Rest of the world where recipients will be responsible for any kind of Import Duties, Clearance Fees or Brokerage fees including other additional charges. For these countries we operate on a DDU (Delivered Duty Unpaid) basis. The Courier services that we use follow the pattern of 'pay on delivery' basis. Sometimes goods may subject to delays, due to customs or weather changes.
The customer is responsible to provide information, and enquire regarding customs so as to ensure the clearance of goods on ports.
We recommend you to contact your local customs authority in order to determine the exact landed cost price prior to purchase completion.
- Wish to change your pick after the order is placed?
Since we follow a quick packing and delivery process this leaves us with very little scope to change your order, while it is on the way to reach its customers. This demands modification in the entire chain from delivery option, address to payment method. So in order to avoid such hurdles in the process and even solve the problem of our valued customers; we offer you the leverage of cancelling the order after confirmation. After doing that you can place a new order as per your choice.
For further changes and assistance we are always there to take care of our treasured clients.
- Do I have the option to cancel my order?
As we deal with clients across continents we have certain deadlines to meet. That means we have a team that works super actively to pack and deliver designs leaving no scope for any order to be cancelled. If this still keeps up your decision of cancelling the order we will try our best to check the leeway.
After checking the possibility, if the item is not yet shipped or is in line for the same then 5% deduction of the total order along with handling expenses will be charged.
We at Viona Corset have reserved funds, which explain that the entire cost is in rotation, so it might take up to 10 days for you to receive your refunded amount after the cancellation.
- Do you offer exchange alternative to refund?
As a team dedicated to our customers we try our level best to make our return policy hassle-free, without causing hurdle in your shopping. After buying if you wish to return any item with or without sale then you can do that within 30 days from the receiving date. At any time you feel you want to return any design or article you can easily do that keeping all the order details handy. While you are in the process of doing so, do not forget to mention whether you wish a refund or a change for another size or color. Since it’s mandatory to fill the details in return form, make sure you do that and attach the same with the return parcel.
In order to exchange an item for its size or color you will have to place a new order, and raise an RMA so as to return the previous item.
Post receiving that we will mail you the details and refund the cost of the item as soon the return department collects it.
It usually takes 3 to 5 working days (excluding weekends and bank holidays) for your returned item to reach our concerned department. Inclusively the time consumed also depends on the kind of courier service that you choose.
As soon as we receive your returned parcel and the item in its original condition we forward your request for refund. It usually takes 1 working day to carry out this process. By any chance if you have requested and returned multiple items from different orders, then grant us the leverage of 72 hours to process all the items together.
The entire refund will automatically be credited to the card that you used for the original order’s payment. This procedure takes about 5 working days relying on your bank/card issuer.
To maintain healthy relations and cater the needs of our customers we try our level best to accept all the returns from our clientage. This does not bound you to resend the item in the original box; instead you can pack and wrap it up in other packing or box keeping in mind the safety of the article till it reaches us.In some unfortunate case if we receive the item in bad condition then we will deliver it back to you for which the shipping cost will be your responsibility.
- Whom to contact for an incorrect order received?
Since we stay occupied with endless in flowing orders, there may be rare times that our clients receive incorrect item. In such a situation please contact our Customer Care team.
While doing that do not forget to mention the order number and the incorrect item’s name to ease the identification.
After you complete this procedure we will get back to you within 4 hours of query and deliver the correct item as soon as possible.
- How to report a defective item in the order?
On complaints received for faulty item, with all our apologies we aim at amending it as soon as possible. The moment you receive your order and you find the item flawed please contact our Customer Care team with:
The order number
The faulty item's name and number
A detailed description of the fault and
Images of the fault as these are vital for our internal quality assurance process.
On receiving this request and details we will get back to you within 4 hours and ship the replaced item taking least of time.
- How can I order wholesale?
Now ordering wholesale at Viona Corset is made very easy along with favorable volume of discounts. If you are a new wholesale customer then please register for an account on wholesale.vionacorset.com.
Once registration is done, please contact our support to activate the account. Our support will help you with setting up your wholesale account.
Once the account is approved, we will email the login credentials to your registered email address. You can even receive discount in volumes on the entire Viona Corset Range, where MOQ is set on basis of number of items ordered respectively.
Wholesalers need to login to their respective accounts for details of all their transactions. Its percentage is visible on the cart page once MOQ is met.
To make the offers and items appear more lucrative we offer additional discounts. The notification will be sent through mails.
For any further queries on wholesale, please contact our support.
- I have not received my complete order whom do I contact and how?
With clients placing multiple orders individually instead of together in bulk, this can at times lead to sending items in different parcels. You can go online and check your mails to see if your missing items are dispatched for delivery or not.
If your order is dispatched in separate parcel then do check your mails to receive two tracking numbers. These numbers on the site of Viona Corset help you keep a track about your order, and delivery related details.
If you see your item nowhere through the tracking number then instantly contact Customer Care team with the order number and the missing item’s name and number. We will get into the problem and resolve it in the quickest of times.
- From where the orders are shipped?
All our items are shipped from our Indian warehouse, depending on the stock availability.
- My order is delivered to the wrong address? Why is that?
Orders shipped are updated with tracking numbers automatically. In some exceptional cases, APIs might conflict and wrong tracking number might get updated. During such circumstances, you can always contact us:
- Online, Log into MY ACCOUNT page to add a new Request.
- By phone number: +1-360-362-4727
- By email: email@example.com
We will ensure to resolve such issues on priority basis.